Shipping & Returns

Shipping

Processing Time

Orders are processed and shipped within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

Domestic Shipping (United States)

We ship to all 50 US states. Shipping rates and estimated delivery times are calculated at checkout based on your location and selected carrier service.

International Shipping

We ship internationally to most countries. International customers are responsible for all applicable import duties, customs fees, and taxes levied by their country. TRACON Traders does not pre-collect these fees and cannot predict their amount.

Important: Some of our botanical and resinous products — including certain agarwood species — may be subject to CITES regulations or import restrictions in your country. It is the buyer's sole responsibility to verify the legality of importing any product before placing an order. We cannot accept returns due to customs seizure or import refusal.

Tracking

A tracking number will be emailed to you once your order ships. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us at contact@tracontraders.com. We will work with the carrier to locate your shipment. TRACON Traders is not responsible for carrier delays outside of our control.

Returns & Exchanges

Return Eligibility

We accept returns on unopened, unused items within 14 days of delivery. Items must be in their original condition and packaging.

Due to the nature of our products — raw aromatics, resins, and botanicals — opened or used items cannot be returned unless they arrive damaged or are significantly not as described.

How to Start a Return

Email us at contact@tracontraders.com within 14 days of delivery.
Include your order number and reason for return.
We will provide a return authorization and shipping instructions.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly sent.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.