About Our Products
Are your resins and agarwood genuine and authentic?
Yes. Every product we carry is sourced directly from origin — either from trusted harvesters, cooperatives, or established supplier networks with verified provenance. We do not blend, cut, or adulterate any of our raw materials. What you receive is what it says on the label.
How do I know which species or grade of frankincense I'm getting?
Each product listing specifies the Boswellia species (e.g., sacra, carterii, frereana, neglecta), harvest region, and form (tears, powder, or chunks). If you have questions about a specific lot, contact us before ordering.
What is agarwood and why is it so expensive?
Agarwood (also known as oud or aloeswood) is a resinous heartwood that forms inside Aquilaria and Gyrinops trees as a defensive response to fungal infection. Only a small percentage of wild trees produce it naturally, making genuine agarwood exceptionally rare. Price reflects species, origin, resin density, and grade.
Can I use your products in natural perfumery?
Yes — many of our customers are natural perfumers. Our resins, essential oils, and powders are suitable for use as raw materials in perfumery, incense blending, and aromatic arts. We do not add synthetic carriers or fixatives.
Do you sell wholesale?
Yes. We work with wholesale buyers, blenders, and retailers. Please contact us directly to discuss pricing, minimum quantities, and terms.
Shipping & Orders
Where do you ship?
We ship domestically within the United States and internationally to most countries. International customers are responsible for any applicable import duties, taxes, or customs fees.
How long does shipping take?
Domestic orders typically ship within 1–3 business days. Delivery times vary by location and carrier. You will receive a tracking number once your order ships.
Do you ship internationally?
Yes. Please note that some natural botanical and resinous materials may be subject to import restrictions in certain countries — particularly CITES-regulated species. It is the buyer's responsibility to verify import legality for their country before ordering.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After that window, the order may have already been processed. Contact us as soon as possible at contact@tracontraders.com.
Returns & Quality
What is your return policy?
We accept returns on unopened items within 14 days of delivery. Due to the nature of aromatic materials, opened products cannot be returned unless they arrive damaged or are significantly not as described. Please contact us with photos if you have a quality concern.
What if my order arrives damaged?
Contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund promptly.
Contact
How do I reach you?
Email us at contact@tracontraders.com. We aim to respond within 1–2 business days. For urgent matters, note "URGENT" in your subject line.